Juan, Des Moines
Dulce was excellent. She answered all our questions, and gave us more information. She answered all my texts/calls rapidly, and made the home buying experience easier for us. She differently heard my needs in a home, and she delivered.
She was really patient during the whole process even when I was frustrated with the seller, and lender. I tried calling my lender, and they wouldn't answer. I would then call Dulce, she would answer, and she would use her resources to assist me in figuring out what would be acceptable for underwriting.
I would definitely recommend her to family/friends, and feel she went above and beyond. Dulce was coaching us, and giving us great advice during the whole process. As a first time home buyer I was getting nervous as closing was approaching, and Dulce went above and beyond by giving morale support at closing.
To Dulce I never felt like I was just client. I felt like I was part of her family, and enjoyed working with her. She had a great sense of humor, and made the whole process less dull. I'm just a little sad that I can't clone her, so my sister (lives out of town) can have a great person on her team.
3 years ago